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What is here?

Visitors to the site have contacted me with various technical queries. Iím always happy to send you a reply but, before you contact me, you might like to see if your problem has been tackled before.

 

I canít download any of the worksheets

 

Iíve downloaded the worksheets but all I can see is weird symbols

 

Iíve downloaded the worksheets but I canít see any letter C!

 

I canít get the games to work

 

I canít get the molecules to work

 

Iíve used the Search facility, but I get no results or too many results

 

Why donít you charge for the worksheets?

 

Is there going to be a Physics or Biology section to Creative Chemistry?

I canít download any of the worksheets

Check you have Adobe Acrobat Reader installed (it should be version 5 or better). Some of the worksheets in the Activities section are quite large and you might have not allowed enough time for the file to completely download. Try right-clicking as an alternative method for your downloads (which gives you a progress bar to see how much has downloaded).

You will then have to load the pdf file from Acrobat separately.

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Select to get Acrobat Reader from Adobe

 

Iíve downloaded the worksheets but all I can see is weird symbols

Do you have Adobe Acrobat Reader installed? If you do, check that the installation is not corrupted. Check to see if the problem occurs with other pdf files (I suggest you look on Creative Chemistry for other pdf files, or Help Files and Manuals for software on your computer which may be pdf files). Try re-installing Acrobat Reader.

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Iíve downloaded the worksheets but I canít see any letter C!

This is a known problem with pdf files under some circumstances, especially if you have version 3 of Acrobat Reader. To prevent this problem ocurring with other sites as well, I suggest you upgrade to the latest version of Acrobat Reader (currently version XI).

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I canít get the games to work

You must have Java and Javascript enabled in your browser to play the games. However, the recent versions of Java prevent older, unsigned, applets running. At your own risk, you could open the Java console on your computer and add http://www.creative-chemistry.org.uk as a trusted site.

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I canít get the molecules to work

Unlike many systems for viewing molecules in 3D, no plug-in is needed to view the molecules. However, you must have Java enabled in your browser. There are a lot of files to download before the molecules start up the first time - make sure you have allowed sufficient time for the Java applet to start before giving up. The second and subsequent loading of the molecules should be faster if you have allowed your browser to cache the files. Make sure you have checked the box to trust the applet.

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Iíve used the Search facility, but I get no results or too many results

There may, of course, be no page on the site containing your key word. However, do check your spelling carefully - youíre unlikely to get a response to a word like chemestery! Avoid looking for a phrase with common words like a, the, to, and so on. Donít be wildly ambitious. For example, is there a diagram of a fractionating column with the names of each fraction? will yield a lot of unexpected results.

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Why donít you charge for the worksheets?

Are you saying you want to pay?! The web site is a hobby, really, but if you find my work useful it would be nice to hear from you .
 

 

If you have enjoyed the crosswords, you might want to buy the software (electronic download price from £29.00 or $59.00) which can produce straightforward printable crosswords as well as the interactive ones on the site: if you buy and download it using this link, I will get a proportion of the cost to help me pay for the Creative Chemistry web site.

Is there going to be a Physics or Biology section to Creative Chemistry?

Maybe, but not yet.

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